Exploring FAQs

1. What is your return policy?
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as received — unused, with tags, and in its original packaging.

If your item is wrong, damaged, or defective, it is fully eligible for return or replacement, Please contact us immediately and provide photos, so we can arrange the return at no additional cost.

For more details, please refer to our refund policy.

2. How can I start a return? To start a return, you can contact us at cherry@cherryf.com. Please provide your order details and the reason for the return. We will guide you through the return process and provide you with a return shipping label, as well as instructions on how and where to send your package.

3. How long does it take to receive a refund? Once we have received and inspected your return, we will notify you of the refund status. If approved, you will be automatically refunded on your original payment method within 10- 15 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

4. What should I do if I receive a defective or damaged item? If you receive a defective, damaged, or incorrect item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and make it right. Please provide us with your order details and any relevant photos or information to assist us in resolving the problem for free.

5. What is the shipping policy? We offer free shipping for all orders within UAE. Please note that shipping times may vary depending on your location. For more information, please refer to our shipping policy.

6. Is free delivery covered all UAE? YES, Get Your Orders Delivered for Free Anywhere within the UAE!

7. How long will it take to receive my order? Shipping times vary, but typically, you can expect your order within 3-5 business days.

8. Do you ship internationally? No, we are not offering international shipping right now.

9. Do you offer exchanges? Currently, we do not offer direct exchanges. 

10. How can I contact customer support?
If you have any further questions or need assistance, you can contact our customer support team via WhatsApp at +971 50 299 1447 or email us at cherry@cherryf.com. We’re here to help.

11. Does the product come with a warranty?  Yes, the product comes with a 2-year warranty. Warranty details are provided on the product page.