Exploring FAQs

1. What is your return policy? We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please note that certain items, such as perishable goods, custom products, and personal care goods, cannot be returned. For more information, please refer to our refund policy.

Return Fees Orders returned with the reason "Not as expected" will be charged a fee of AED 44.99.

2. How can I start a return? To start a return, you can contact us at cherry@cherryf.com. Please provide your order details and the reason for the return. We will guide you through the return process and provide you with a return shipping label, as well as instructions on how and where to send your package.

3. How long does it take to receive a refund? Once we have received and inspected your return, we will notify you of the refund status. If approved, you will be automatically refunded on your original payment method within 10- 15 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

4. What should I do if I receive a defective or damaged item? If you receive a defective, damaged, or incorrect item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and make it right. Please provide us with your order details and any relevant photos or information to assist us in resolving the problem for free.

5. What is the shipping policy? We offer free shipping for all orders within UAE. Please note that shipping times may vary depending on your location. For more information, please refer to our shipping policy.

6. Is free delivery covered all UAE? YES, Get Your Orders Delivered for Free Anywhere within the UAE!

7. How long will it take to receive my order? Shipping times vary, but typically, you can expect your order within 7 days.

8. Do you ship internationally? No, we are not offering international shipping right now.

9. Do you offer exchanges? Currently, we do not offer direct exchanges. The fastest way to ensure you get the item you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

10. How can I contact customer support? If you have any further questions or need assistance, you can contact our customer support team at +971502991447 or email us at cherry@cherryf.com. We are here to help!

11. Does the product come with a warranty?  Yes, the product comes with a 2-year warranty. Warranty details are provided on the product page.