CherryF – Warranty Policy

All vidaXL products sold by CherryF are covered by a 2-year manufacturer warranty, starting from the date of delivery.

The warranty applies to vidaXL branded products and covers issues arising under normal and proper use of the product.

What the Warranty Covers

The warranty covers:

• Manufacturing defects
• Faulty or missing parts
• Damage that occurs during transport
• Functional issues arising during normal and proper use

What the Warranty Does Not Cover

The warranty does not cover problems resulting from:

• Misuse or use of the product for purposes other than its intended use;
• Improper installation or assembly;
• Accidental damage;
• Normal wear and tear;
• Unauthorized repairs, modifications, or alterations.

How to Request Warranty Service

If your product develops a problem during the warranty period, please contact us at:

Email: cherry@cherryf.com
WhatsApp: +971 50 299 1447

To help us assess your claim, please provide:

• Your CherryF order number;
• Photos or videos clearly showing the issue;
• A brief description of the problem;
• Any additional information requested by our support team.

Please report the issue within 2 months of noticing it.

The warranty remains valid for the full 2-year warranty period from the date of delivery.

Warranty Resolution

After reviewing the warranty claim, CherryF will determine the appropriate solution based on the nature of the issue and the applicable warranty terms.

Depending on the circumstances, the solution may include:

• Replacement parts or missing components;
• Replacement of the faulty product;
• A refund, where applicable.

Where replacement parts can resolve the issue, this may be the fastest and most practical solution.

If a replacement product is approved and the original product needs to be returned, CherryF will arrange the collection of the original item. The customer will not be charged for the collection of an approved warranty replacement.

Important Product Information

Some vidaXL products require assembly. Please carefully follow the assembly instructions provided with the product.

If the assembly manual or parts list is missing, please contact CherryF and we will provide the available documentation.

Improper assembly or installation may affect warranty coverage where the resulting problem is caused by the incorrect assembly or installation.

Warranty and Other Customer Rights

This warranty is provided in addition to any mandatory rights and protections that may apply to consumers under the laws of the United Arab Emirates.

Nothing in this warranty policy is intended to limit or exclude any consumer right that cannot legally be excluded.